Call Center Representatives
We are seeking energetic and reliable professionals to join our team as Call Center Representatives.
The successful candidates will be responsible for answering incoming customer calls, up-selling
products, utilizing company policies to solve customer issues and directing calls to the managerial
team when necessary. Our Call Center Representatives are often the first point of contact for
customers & product issues and sales, so we are interested in hiring individuals with a commitment to customer satisfaction and an ability to make quick and accurate decisions
- Field inbound calls in a professional manner
- Resolve customer's questions
- Research solutions to customer's issues
- Offer customers a free account review to provide the best offer
- Computer navigation and data entry
- Retain Customers wanting to cancel
- Must be 18 or older
- Type 25+ WPM
- Pass a 5 year Background
- Pass a Drug test
- Proficient PC and keyboarding skills with ability to multi-task through different applications/screens
- Good numerical and analytical skills
- Skill to communicate effectively with customers
- Willingness to work in a fast pace work environment
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Paid Time Off
- Paid Holidays
- Reduced or Flexible Hours
- Family Medical Leave
- Tuition Assistance
- Company Events
- Employee Discounts
- And More!!
Apply Online Today at: www.focusservices.com/careers
About this company
Focus Services is a privately owned call center service provider, specializing in multi-product telesales and customer relationship management. Founded in 1995 with two employees, Focus has grown year over year by building strong, collaborative and effective vendor relationships with clients across multiple industries. Currently, Focus has just under 2,000 employees working in 9 Focus facilities, both domestically and internationally.
Focus' Competitive Edge - Focus' success as a company has been driven by our ability to generate revenue through needs based selling and multi-product bundling. At Focus, we understand that world class Customer Service is a byproduct of understanding what customers want and tailoring the service offering to best meet their needs. This results in loyal customers and strong revenue streams. These are precisely the skills needed to excel in highly competitive, complex consumer and B2B markets.
Focus as a Strategic Partner - In today’s fast paced, ever changing marketplace, it is critical for companies to focus on core competencies to be competitive. Focus provides organizations with cost effective, value added call center solutions. By outsourcing non-core, resource intensive call center functions to Focus, companies can better concentrate on their core businesses, while we focus on their call center needs.
Focus’ SBU Model - Focus is organized into Strategic Business Units (SBU). Each SBU has a dedicated SBU Manager with dedicated resources who are in turn dedicated to the success of their customer’s business. The SBU model facilitates strong business partnerships between Focus and its customers. Our customers are closer to their business because we are closer to their business.
Incentive Compensation - Focus drives differential results for its customers through the use of Incentive Compensation. At Focus, we understand the importance of recognizing and rewarding individual brilliance through the use of clearly defined, objective performance metrics. We consider our compensation philosophy to be a key competitive advantage as we seek to align the interests of Focus’ employees with those of our customers.
Our People - Focus’ strength is its people. With just under 2,000 employees spread across eight domestic and two international facilities, Focus enjoys a diversified employee base of educated, personable and efficient representatives. Each Focus facility is capable of providing the full range of contact center and telemarketing services.
Focus Benefits - Focus offers its employees a competitive benefits package, including Health, Vision and Dental Insurance, Tuition Reimbursement, Paid Time Off, and Holidays. We also provide a confidential third party Employee Assistance Program (EAP) for our employees and their immediate families. Focus’ EAP program is designed to help individuals and families who are struggling with a variety of issues, from drug and alcohol abuse, depression, anxiety, financial distress, and relationship issues.
Focus’ Guiding Principles - Focus’ culture is built upon the principles of Integrity, Fellowship, Engagement, Progress and Discipline. Our passion is to help develop the individual; we are truly focused on “the One”.
Integrity - To us, integrity means that we are completely honest and consistently upright in our adherence to true principles. Integrity is the core principle of our business and the strength of our culture.
Fellowship – We believe that fellowship is a true principle. To us, fellowship means that each individual in our organization deserves (1) kindness, (2) respect, and (3) inclusion.
Engagement – We believe that engagement is a true principle. To us, engagement means that each individual in our organization should be (1) actively involved in helping others progress, (2) intensely focused on the task at hand, and (3) genuinely interested in the success of the company.
Progress – We believe that continual progress is a true principle. To us, progress means that each individual in our organization should be (1) building useful knowledge, (2) gaining meaningful experience, and (3) accepting new challenges.
Discipline – We believe that discipline is a true principle. To us, discipline means that each individual in our organization should be (1) dependable, (2) task oriented (versus time oriented), and (3) hard working.
Location/Region: Ogden, UT (84404)