EBSCO Information Services (EIS) provides a complete and optimized research solution comprised of e-journals, e-books, and research databases — all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EIS employs more than 3,300 people worldwide. We are the leader in our field due to our cutting-edge technology, forward-thinking philosophy, and top-notch workforce. EIS, a division of EBSCO Industries Inc., based in Birmingham, AL, is ranked in the top 200 of the nation’s largest, privately held corporations according to Forbes magazine. EBSCO is a company that seeks to motivate, to inspire, and to provide growth opportunities to its employees. If you are looking to join a team like ours, we encourage you to explore our unique opportunities.
The successful candidate for this position must live in either Finland, Norway or Sweden and ideally will be based relatively close to an airport.
EBSCO research databases, ebooks, and discovery technologies are the most-used, premium online information resources for tens of thousands of institutions worldwide, representing millions of end-users.
The Global Software Services (GSS) team and Library Service Engineers (LSE a.k.a. Sales Engineer, Technology Consultant) are dedicated to increasing sales and adoption of EBSCO technology enabled products internationally through Field Sales Engineering, Customer Satisfaction driven creative technical solutions, delivering customer input directly into the Software Development Lifecycle, and Technology Partnership management.
The LSE is the primary technical advisor and product advocate for the regional Sales team and most important customers; and responsible for UI customizations and extensions, API integration, and small app development.
Regional/Market authoritative expert on technology aspects of EBSCO’s Software as a Service (SaaS) platform functionality, competition, trends. Conduct pre-sales presentations (to small and large audiences) and clear written responses to Requests for Information (RFI) or related inquiries. Create and manage demos, prototypes, and documentation (e.g. app instructions, regular status updates to management). Establish strong relationships with Sales & Customer Support teams and customer staff; supporting the evaluation/trial process, initial post-sales support/nurturing, troubleshooting and resolving customer specific advanced technical issues. Contribute to the app development process with varying levels of: customer requirements definition, coding, testing, documentation, and management.
Collaboration: Works effectively with team members and cross functional teams to accomplish individual, team and organization goals. Listening skills: Let’s others speak and seeks to understand their viewpoints. Problem Solver: Applies critical thinking and structured problem solving to address root causes.
Drive Positive Attitude Good Judgement Open Communication Collaboration Desire to Make an Impact Eager to Understand Accountable Decisive Team Player
Minimum two (2) years of progressive experience in either System Librarianship, Consulting, Product Management, or related field. Experience and excellence in presenting as well as written communication describing details for technology, Internet, or software application products to internal and external audiences and various levels of management. At least 1 programming language Candidates who have worked in an academic setting would be ideal Must speak English Must speak a Nordic language (ideally Swedish) Ability to travel approximately 50% of time to regional and international locations.
About this company
EBSCO Way is the philosophy we grow by. In addition to ten operating principles, these are the characteristics we value in our people and teams. We strive to fill our businesses with teams of motivated, positive people, unified by a shared set of principles and practices, focused on common objectives. We know from experience that environments like that create success and endless possibilities. We strive for a culture of entrepreneurship. We seek new ideas and encourage innovation. Successful team members are entrepreneurial by nature.
Location/Region: Ipswich, MA